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Frequently Asked Questions

Here are some of the common questions we get asked about the VCFDirect website - for your convience and ease of use they have been arranged into categories.

General - Accessibility - Managing An Organisation - Disclaimer/Privacy - Further Assistance


What is VCFDirect? - VCF Direct is an online directory that includes contact and service details for all known groups/organisations in and around the Sefton area. The system is managed by Sefton CVS ... for more information please click here.


Do you have any Accessibility arrangements? - Yes, making sure our website is fully usable to everybody is very important to us. Please click here for details.

Is this website compatible with Browsealoud? - Yes, this website has been throughly tested and optimized for use with the 'Browsealoud' software.

Managing An Organisation..

How do I register a organisation? - This can be done by clicking the 'Register your Organisation' button on the Home page.

How do I add a 'Service'? - Please click the blue 'Download' link below and read section 5.

How do I remove a 'Service'? - Please click the blue 'Download' link below and read section 6.

How do I remove my organisation from this directory? - Please call us on 0151 920 0726 and we will be happy to assist.

I am having problems logging in (First Time)? - If this is the first time you are logging on please follow the instructions in your email. For further assistance please call the number above.

I am having problems logging in (Forgot Password/Email etc)? - If you have forgotten your password, follow the "Request new password" link from the login page, if you don't remember the email address you last used, please call the number above.

Disclaimers & Privacy..

Is there a Disclaimer to read before using this service? - Yes, an in-depth disclaimer is available here.

Copywrite and Conditions of Use information? - This is availiable to read by clicking here.

How do you protect my Privacy? - For more information regarding this please click here.

Didn't answer your question?

We are here to help! - If you have a question that isn't covered above or you require any additional support, please call 0151 920 0726 (lines open between 9:00am and 5:00pm Monday-Friday) and a member of our team will be happy to help.